SERVICE DEPARTMENT

Our Location

Rock River Block
224 North Alpine Road
Rockford, IL 61107

Service: 866-324-7990
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Service Hours

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Service Ad Campaign

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Summer Filter & Wiper Special

$20 OFF with coupon

Engine Air Filter
Wiper Blades
Cabin Air Filter

Please present coupon when order is written. Not valid with any other coupon offer or advertised special. Plus tax and fees. Valid only at Anderson dealerships. Discount off posted price. Must purchase all items together to apply discount. Rear wiper blades extra if applicable. Installation in store required for discount. Valid through 6/30/20

Variable Discount Coupon

Save based on how much you spend!

Spend $100 to $199.99 & SAVE $7.50
Spend $200 to $299.99 & SAVE $10
Spend $300 to $399.99 & SAVE $15
Spend $400 to $499.99 & SAVE $20
Spend $500 to $599.99 & SAVE $25
Spend $600 or more & SAVE $30

Excludes tires. Must present coupon when order is written. Not valid with any other coupon, offer or advertised special Applies to Service Department purchase only. Valid through 6/30/20

Oil Change & Tire Rotation

$10.00 OFF with coupon

Genuine OEM oil filter
Rotate tires
Set proper tire pressure
Tire-tread inspection
Inspect cabin air filter
Inspect & adjust all fluid levels
Multi-point inspection.

Please present coupon when order is written. Not valid with any other coupon, offer or advertised special. Valid through 6/30/20

Pick Up & Delivery

Let us come to you

If you need necessary repairs or maintenance and you're not comfortable leaving home to come in to the dealership let us know. We will schedule your appointment and arrange for pick up and delivery back to your home.

Please call ahead to schedule. Appointment and pick up time will be based on dealer driver availability.

Meet Our Service Staff

Ford & Mitsubishi Service Mgr Don Murray
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815-229-0510
Don Murray
Ford & Mitsubishi Service Mgr
Don Murray
Service Advisor Matthew Deering
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Matthew can assist with your Ford or Mitsubishi service needs
815-229-0510
Matthew Deering
Service Advisor
Matthew Deering
Service Advisor Tina Sparks
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Tina can assist with your Ford or Mitsubishi service needs
815-229-0510
Tina Sparks
Service Advisor
Tina Sparks
Service Advisor  Jeanne Lundquist
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Jeanne can assist with your Ford or Mitsubishi service needs
815-229-0510
Jeanne Lundquist
Service Advisor
Jeanne Lundquist
Service Advisor Lori Gaddo
X
Lori can assist with your Ford or Mitsubishi service needs
815-229-0510
Lori Gaddo
Service Advisor
Lori Gaddo
Service Advisor Kyle Hedrick
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Kyle can assist with your Ford or Mitsubishi service needs
815-229-0510
Kyle Hedrick
Service Advisor
Kyle Hedrick

Meet Our Kia Service Staff

Kia Service Manager Mark Armato
X
815-229-0510
Mark Amato
Kia Service Manager
Mark Armato
Kia Service Advisor Justin Johnson
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815-229-0510
Justin Johnson
Kia Service Advisor
Justin Johnson

Contact Information


Bernie continues to exceed all expectations. He gave his 100% at every step of the process and made the experience as seamless as possible. If you're in the market for a new vehicle, I cannot recommend Bernie enough -- he is simply the best!

- colprest, DEALERRATER

Another great experience with the Rock River Block Team. Bernie and Mike are very dependable salesmen. They were able to make the car buying experience as normal as any other even with all the virus regulations.

- Faithful4, DEALERRATER

Excellent service from Bernie, Paul and Greg. Bernie helped me with finding a car. Paul helped me when car arrived and Greg was the finance person. They were all so helpful and I will go nowhere else to buy a car when you have these people working with you.

- Kay.forsen, DEALERRATER

Lori in the service center is the best! She made getting my car repaired painless!

- Andrea Scruggs, GOOGLE

Great service...Jeanne is awesome

- Mohamad Marrar, GOOGLE

I needed multiple parts for my Ford, and Greg (in the parts' dept) handled my phone order in less than 10 minutes. He was very knowledgeable about confirming the exact part numbers I needed, and verifying the parts to match my vehicle. The parts were delivered faster than expected, and when I...

- Kelly MC, GOOGLE

Third time was the charm. The vehicle was here just as promised. Great service, and Harvey Kellar was friendly, solicitous, and thorough throughout the purchasing experience. Luke did a great job in finance, and the detailing crew had the car ready and waiting when we arrived.

- Chicago Grandma, DEALERRATER

The sales person who helped me was amazing. I think he's name is Harvey thank you for all your help and time

- Kenneth Rine, GOOGLE

I had occasion recently to bring my 2011 Edge into Rock River Ford for service. I needed the Radiator flushed. I know that the Edge with the 3.5 Duratec Engine calls for a particular Coolant. I asked Darrell about that. He said (Just a minute Dave,Lets talk to parts) He got the answer and explained...

- ByronDave, DEALERRATER

Justin went above and beyond in solving problems and getting repairs done for me. He has the patience of Job and was so very understanding.

- Atlady54, DEALERRATER

Nice folks friendly service desk

- harry georgalis, GOOGLE

Johnny, Maurice, and Doug were great to deal with and really helpful. The people at Rock River Kia were easy to deal with. We were really close to what we were looking to spend on a new vehicle. Thanks.

- miller, DEALERRATER

Ok

- Karen C, GOOGLE

Such great service. Darrell is such a professional!

- sue bailey, GOOGLE

Mitch found us the perfect car for our daughter. Got it cleaned up, had a bit of maintenance that they aided with. RRF/Kia was on point for now our 3rd vehicle Purchased through them! Thank you all!!

- KC9VAE, DEALERRATER

I was able to find a car with low mileage and staff was very helpful in locating the vehicle for me, and shipping it close to home.

- Michele Hughes, GOOGLE
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