Rock River Block
SERVICE DEPARTMENT

Our Location

Rock River Block
224 North Alpine Road
Rockford, IL 61107

Service: 866-324-7990
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Service Hours

Monday7:30 am - 6:00 pm
Tuesday7:30 am - 6:00 pm
Wednesday7:30 am - 6:00 pm
Thursday7:30 am - 6:00 pm
Friday7:30 am - 6:00 pm
Saturday8:00 am - 12:00 pm
SundayClosed
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Service Ad Campaign

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Winter Filter & Wiper Special

$20 OFF with coupon

Engine Air Filter
Wiper Blades
Cabin Air Filter

Please present coupon when order is written. Not valid with any other coupon offer or advertised special. Plus tax and fees. Valid only at Anderson dealerships. Discount off posted price. Must purchase all items together to apply discount. Rear wiper blades extra if applicable. Installation in store required for discount. Valid through 11/30/19.

Variable Discount Coupon

Save based on how much you spend!

Spend $100 to $199.99 & SAVE $7.50
Spend $200 to $299.99 & SAVE $10
Spend $300 to $399.99 & SAVE $15
Spend $400 to $499.99 & SAVE $20
Spend $500 to $599.99 & SAVE $25
Spend $600 or more & SAVE $30

Excludes tires. Must present coupon when order is written. Not valid with any other coupon, offer or advertised special Applies to Service Department purchase only. Valid through 11/30/19

Oil Change & Tire Rotation

$10.00 OFF with coupon

Genuine OEM oil filter
Rotate tires
Set proper tire pressure
Tire-tread inspection
Inspect cabin air filter
Inspect & adjust all fluid levels
Multi-point inspection.

Please present coupon when order is written. Not valid with any other coupon, offer or advertised special. Valid through 11/30/19

Meet Our Service Staff

Service Manager Don Murray
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Don Murray
Service Manager
Don Murray
Ford Service Advisor Matthew Deering
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Matthew can assist with your Ford or Mitsubishi service needs
Matthew Deering
Ford Service Advisor
Matthew Deering
Ford Service Advisor Tina Sparks
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Tina can assist with your Ford or Mitsubishi service needs
Tina Sparks
Ford Service Advisor
Tina Sparks
Ford Service Advisor  Jeanne Lundquist
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Jeanne can assist with your Ford or Mitsubishi service needs
Jeanne Lundquist
Ford Service Advisor
Jeanne Lundquist
Ford Service Advisor Heather Dockins
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Heather Dockins
Ford Service Advisor
Heather Dockins
Ford Service Advisor Lori Gaddo
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Lori Gaddo
Ford Service Advisor
Lori Gaddo
Ford Service Advisor Darrell McLaughlin
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Darrell McLaughlin
Ford Service Advisor
Darrell McLaughlin
Kia Service Manager Mark Armato
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Mark Amato
Kia Service Manager
Mark Armato
Kia Service Advisor Justin Johnson
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Justin Johnson
Kia Service Advisor
Justin Johnson
Kia Service Advisor Mark Piippo
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Kia Service Advisor
Mark Piippo

Contact Information


Very pleased efficient

- Monique Turner, GOOGLE

I purchased my first car from Rock River Ford a few weeks ago, and had a wonderful car buying experience. Everyone who I interacted with through the entire process was extremely polite and professional. I felt welcomed right away, and never felt pressured or forced to make any decisions during the...

- cdoug, DEALERRATER

All of the employees that I encountered and worked with had great personalities and were very personable to work with. They were all so helpful and made my buying experience so smooth! Highly recommend!

- Dkafka24, DEALERRATER

Good place for you to get a car

- James Ellis, GOOGLE

They will take good care of you here.

- JR Rounding, GOOGLE

Bernie Krowczyk put together a great deal for our daughter who lives 500 miles away. We drove the new car to her and brought her trade in back. We love Bernie. Gregg Decman, Lance Armstrong and Mike Schoenberg helped along the way.

- Fordguy, DEALERRATER

We are so grateful for Bernie's expertise in finding the perfect vehicle for our daughter that was a great deal within her budget. She loves it and we keep coming back to buy our cars from Bernie. He's the best.

- Fordgirl, DEALERRATER

Bernie and the team are always helpful, friendly, and knowledgeable. They make the car buying experience fun, easy, and so convenient. So happy with my new 2019 Ford Escape!

- Leah B, DEALERRATER

He was so patient with me and was very helpful. I wanted to buy from him but they did not have the SUV I wanted. He made the whole experience painless. He never made me feel pressured. I felt like part of the family. If you are looking to buy from Anderson Rock River Block this is the guy!

- RWMHawk, DEALERRATER

They were friendly, and fast.

- Tammy Fuller, GOOGLE

Bernie made this the easiest and most personable car buying experience I've had in many years of auto purchases. He asked what I was looking for in a vehicle and what my budget was and we went from there, showing me options in makes and models then finding the one that was right. He was polite,...

- hiwayman, DEALERRATER

Bernie and Lance Armstrong are 2 of the best Employees that Anderson ford could ever ask for there GREAT So is Gregg for finance department

- steve beck, DEALERRATER

Great waiting area, comfortable and clean.Friendly and courteous staff...to patrons and each other. Service is decent.

- Nikki Drake, GOOGLE

Friendly staff and top notch dealership for buying a vehicle. Bernie Krowczyk (salesman) is the best. Jim Ballard (manager) and Jason Brown (general manager) are awesome. Gregg Decman (finance) is exceptional for putting together all the financial aspects of the deal. Thanks to all of you for...

- jstone Rkfd, DEALERRATER

Service department is AMAZING. So helpful. They seem to truly believe in customer service

- Maggie Williams, GOOGLE

Bernie Krowczyk sold us our third Mustang. He is very knowledgeable and listens to what car we would like to have. He picked us up and took us to the dealership and back home again. He goes out of his way to make sure we are satisfied with our purchase. Mike Schoenberg did a fantastic job of...

- Mustang 2015, DEALERRATER

Mitch was very good to work with, knew his cars but was not overbearing like so many car salesmen. Purchased a Fusion S with no pressure to upgrade to an SE or SEL.

- 2base, DEALERRATER

Professional, friendly team. Aleays take good care of me and my car. Appreciate how thorough and transparent they are. Love that they have a comfortable waiting room and shuttle service.

- Tanya Scott, GOOGLE

Great people to work with

- Laura Obrien, GOOGLE

Bernie is always so friendly and helpful! what's whatever questions I had, he would find the answer. Matthew deering and service is awesome as well as all the service staff.

- Shane, DEALERRATER

It's hard to purchase a new vehicle. You wonder if this is the right thing to do and if you an afford it. The entire ordeal is stressful. However, all these doubts and frustrations were removed by the our current purchase from Bernie Krowczyk. His humor reduces the stress and his knowledge of the...

- j&mfordcar, DEALERRATER

Mitch was an excellent person to work with. He is very respectful and keeps his word. This was the best experience by far we have had when buying a car. Normally we dread going into a dealership to buy a car. Not anymore. We will always come back to Mitch. On a scale of 1-10 to rate him, we give...

- Jones7469, DEALERRATER

Great people, great service and lots of laughing. Even though my credit didn’t work out. I never once felt like I was judge. He tried all options and it just wasn’t the time yet, but you better believe I will be there again. the lad bad attitude of hey I just want to help you and enjoy doing...

- Bearded, DEALERRATER

Mitch Edler was fantastic...I felt comfortable with him right from the start. I felt NO pressure and he was very friendly and positive. He did a great job of explaining the “bells and whistles “ ...more than once! He was sooo patient. His knowledge level was superb...he obviously knows these...

- Nanny, DEALERRATER

Great people, great service. I'll be back!

- Chip Messiner, GOOGLE

This was my second time purchasing a vehicle through Mitch at Anderson Rock River Block and it was so easy and painless. We went into the dealership (with our 2 little ones) and he helped us order our vehicle. He let us know all of what to expect. We were out of the dealership within an hour. As...

- Paigeb, DEALERRATER

We have been shopping around for a new Ford F150. We specifically came to the Rock River Block to see Mitch. He was able to get EXACTLY what we didn't know we were looking. We came looking for the bare minimum of trucks. He showed us a stunning show model, more than we thought we were in the market...

- F150driver, DEALERRATER

Professional, honest, no games, clear detailed itemized pricing of the car and all fees associated with the purchase. Mitch Edler is a wonderful salesperson. Todd Berg is a wonderful manager. They made the process quick and easy. Mitch gave a detailed tutorial on the car. He answered all our...

- maria1#, DEALERRATER
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