Rock River Block
SERVICE DEPARTMENT

Our Location

Rock River Block
224 North Alpine Road
Rockford, IL 61107

Service: 866-324-7990
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Service Hours

Monday7:30 am - 6:00 pm
Tuesday7:30 am - 6:00 pm
Wednesday7:30 am - 6:00 pm
Thursday7:30 am - 6:00 pm
Friday7:30 am - 6:00 pm
Saturday8:00 am - 12:00 pm
SundayClosed
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Service Ad Campaign

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Fall Filter & Wiper Special

$20 OFF with coupon

Engine Air Filter
Wiper Blades
Cabin Air Filter

Please present coupon when order is written. Not valid with any other coupon offer or advertised special. Plus tax and fees. Valid only at Anderson dealerships. Discount off posted price. Must purchase all items together to apply discount. Rear wiper blades extra if applicable. Installation in store required for discount. Valid through 9/30/19.

Variable Discount Coupon

Save based on how much you spend!

Spend $100 to $199.99 & SAVE $7.50
Spend $200 to $299.99 & SAVE $10
Spend $300 to $399.99 & SAVE $15
Spend $400 to $499.99 & SAVE $20
Spend $500 to $599.99 & SAVE $25
Spend $600 or more & SAVE $30

Excludes tires. Must present coupon when order is written. Not valid with any other coupon, offer or advertised special Applies to Service Department purchase only. Valid through 9/30/19

Oil Change & Tire Rotation

$10.00 OFF with coupon

Genuine OEM oil filter
Rotate tires
Set proper tire pressure
Tire-tread inspection
Inspect cabin air filter
Inspect & adjust all fluid levels
Multi-point inspection.

Please present coupon when order is written. Not valid with any other coupon, offer or advertised special. Valid through 9/30/19

Kia Tire Offer

Buy Three Tires Get the 4th for ONLY $1

Now through 9/30/19 - See Rock River Kia for details!

Meet Our Service Staff

Service Manager Don Murray
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Don Murray
Service Manager
Don Murray
Ford Service Advisor Matthew Deering
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Matthew can assist with your Ford or Mitsubishi service needs
Matthew Deering
Ford Service Advisor
Matthew Deering
Ford Service Advisor Tina Sparks
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Tina can assist with your Ford or Mitsubishi service needs
Tina Sparks
Ford Service Advisor
Tina Sparks
Ford Service Advisor  Jeanne Lundquist
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Jeanne can assist with your Ford or Mitsubishi service needs
Jeanne Lundquist
Ford Service Advisor
Jeanne Lundquist
Ford Service Advisor Heather Dockins
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Heather Dockins
Ford Service Advisor
Heather Dockins
Ford Service Advisor Lori Gaddo
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Lori Gaddo
Ford Service Advisor
Lori Gaddo
Ford Service Advisor Darrell McLaughlin
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Darrell McLaughlin
Ford Service Advisor
Darrell McLaughlin
Kia Service Manager Mark Armato
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Mark Amato
Kia Service Manager
Mark Armato
Kia Service Advisor Justin Johnson
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Justin Johnson
Kia Service Advisor
Justin Johnson
Kia Service Advisor Mark Piippo
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Kia Service Advisor
Mark Piippo

Contact Information


Bernie made this the easiest and most personable car buying experience I've had in many years of auto purchases. He asked what I was looking for in a vehicle and what my budget was and we went from there, showing me options in makes and models then finding the one that was right. He was polite,...

- hiwayman, DEALERRATER

Bernie and Lance Armstrong are 2 of the best Employees that Anderson ford could ever ask for there GREAT So is Gregg for finance department

- steve beck, DEALERRATER

Great waiting area, comfortable and clean.Friendly and courteous staff...to patrons and each other. Service is decent.

- Nikki Drake, GOOGLE

Friendly staff and top notch dealership for buying a vehicle. Bernie Krowczyk (salesman) is the best. Jim Ballard (manager) and Jason Brown (general manager) are awesome. Gregg Decman (finance) is exceptional for putting together all the financial aspects of the deal. Thanks to all of you for...

- jstone Rkfd, DEALERRATER

Service department is AMAZING. So helpful. They seem to truly believe in customer service

- Maggie Williams, GOOGLE

Bernie Krowczyk sold us our third Mustang. He is very knowledgeable and listens to what car we would like to have. He picked us up and took us to the dealership and back home again. He goes out of his way to make sure we are satisfied with our purchase. Mike Schoenberg did a fantastic job of...

- Mustang 2015, DEALERRATER

Mitch was very good to work with, knew his cars but was not overbearing like so many car salesmen. Purchased a Fusion S with no pressure to upgrade to an SE or SEL.

- 2base, DEALERRATER

Professional, friendly team. Aleays take good care of me and my car. Appreciate how thorough and transparent they are. Love that they have a comfortable waiting room and shuttle service.

- Tanya Scott, GOOGLE

Great people to work with

- Laura Obrien, GOOGLE

Bernie is always so friendly and helpful! what's whatever questions I had, he would find the answer. Matthew deering and service is awesome as well as all the service staff.

- Shane, DEALERRATER

It's hard to purchase a new vehicle. You wonder if this is the right thing to do and if you an afford it. The entire ordeal is stressful. However, all these doubts and frustrations were removed by the our current purchase from Bernie Krowczyk. His humor reduces the stress and his knowledge of the...

- j&mfordcar, DEALERRATER

Mitch was an excellent person to work with. He is very respectful and keeps his word. This was the best experience by far we have had when buying a car. Normally we dread going into a dealership to buy a car. Not anymore. We will always come back to Mitch. On a scale of 1-10 to rate him, we give...

- Jones7469, DEALERRATER

Great people, great service and lots of laughing. Even though my credit didn’t work out. I never once felt like I was judge. He tried all options and it just wasn’t the time yet, but you better believe I will be there again. the lad bad attitude of hey I just want to help you and enjoy doing...

- Bearded, DEALERRATER

Mitch Edler was fantastic...I felt comfortable with him right from the start. I felt NO pressure and he was very friendly and positive. He did a great job of explaining the “bells and whistles “ ...more than once! He was sooo patient. His knowledge level was superb...he obviously knows these...

- Nanny, DEALERRATER

Great people, great service. I'll be back!

- Chip Messiner, GOOGLE

This was my second time purchasing a vehicle through Mitch at Anderson Rock River Block and it was so easy and painless. We went into the dealership (with our 2 little ones) and he helped us order our vehicle. He let us know all of what to expect. We were out of the dealership within an hour. As...

- Paigeb, DEALERRATER

We have been shopping around for a new Ford F150. We specifically came to the Rock River Block to see Mitch. He was able to get EXACTLY what we didn't know we were looking. We came looking for the bare minimum of trucks. He showed us a stunning show model, more than we thought we were in the market...

- F150driver, DEALERRATER

Professional, honest, no games, clear detailed itemized pricing of the car and all fees associated with the purchase. Mitch Edler is a wonderful salesperson. Todd Berg is a wonderful manager. They made the process quick and easy. Mitch gave a detailed tutorial on the car. He answered all our...

- maria1#, DEALERRATER

Great service department I was in and out in with everything done.

- Tim Hintzsche, GOOGLE

Darrell had great customer service would have given a 5 but since my last visit in 2018 they had my phone number wrong which I had gave them to correct last time and he asked me for it today and when I called them to check if my car was ready they stated they had left me a message???? When I...

- Sandra L., YELP

Cooperative helpful to some extent

- Marian Montana, GOOGLE

There is a BIG difference between dealership services offered in Chicago vs. a non-city dealership. I have dual heating/AC, and one side of the car is stuck on heat, the other on AC. However, the car is still hot. The first time this happened, I told the dealership where I bought the car about my...

- R. Lisa Matthews, DEALERRATER

There is a BIG difference between dealership services offered in Chicago vs. a non-city dealership. I have dual heating/AC, and one side of the car is stuck on heat, the other on AC. However, the car is still hot. The first time this happened, I told the dealership where I bought the car about my...

- Lisa Matthews, GOOGLE

We have been working with Brian Haselhorst and Don Murray for the repairs to our 2017 Ford Explorer. Parts have been on backorder for several weeks now and the dealership has provided us with a great loaner throughout this process. Their communication has been fantastic. Unfortunately Ford Motor...

- Don M., YELP

Wow. Dwight was very pleasant, KEPT his word about a time frame (1.75 hours or less) (just over an hour and a half total), always friendly and got us the vehicle we needed. Very pleased with the whole process here. Would definitely be back for another vehicle or refer people here. Keep it up.

- Ryan Kessler, GOOGLE

Great place nice people

- katia pena, GOOGLE

We have been working with Brian Haselhorst and Don Murray for the repairs to our vehicle. Parts have been on backorder for several weeks and they have provided us with a great loaner throughout this process. Great communication!

- dcmoza, DEALERRATER

We have been working with Brian Haselhorst and Don Murray for the repairs to our 2017 Ford Explorer. Parts have been on backorder for several weeks now and the dealership has provided us with a great loaner throughout this process. Their communication has been fantastic. Unfortunately Ford Motor...

- Don Moza, GOOGLE

Overall professionalism, friendliness, helpfulness Bernie is always friendly and helpful. He explains options thoroughly, listens to me, and guides me in decision making. Thank you!

- JV, DEALERRATER

Melissa went out of her way to make sure I all the info needed to make my decision. She knew I was driving over 2 hours away and made me feel at home with NO PRESSURE if purchasing. She understood this vehicle we were texting and emailing back and forth wasn’t my first choice. But she got me all...

- Bgdaddy2, DEALERRATER

Great service. Willing to listen to your needs.

- David Monk, GOOGLE

Had car issues and these folks were great

- Tom Duffy, GOOGLE
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