PARTS DEPARTMENT

“ ” Always good. Mark does a great job.

“ ” It was very easy to get scheduled in for service and repair of my truck. Rock River came to my work location and picked up my truck for me so I would not have to miss and work.

“ ” Griffin and James took great care of us with our super duty process. Willing to assist on price and make a deal happen. They are the definition of what car buying should be. Thanks !

“ ” Very professional organization. Easy to schedule work. Estimate of time needed was accurate and included contingency actions if problems were encountered. Pick up and checkout afterwards was also very efficient.

“ ” Amazing experience. Griffin, todd, and mycshelle took care of us amazingly and we went home with our dream truck

“ ” Always friendly & quick.

“ ” Sold me the best car, at the best price!!

“ ” After two very bad dealership experiences, we went to Anderson Rock River Ford and had such a better experience. I explained our situation, and Jamel was extremely helpful from the start. He took the time to explain everything clearly and was transparent, respectful, and patient with our concerns,...

“ ” Was out of state when oil change came due and had scheduled an appointment with another dealer in Danville, IL the day before at 7:30 am and they did not honor it so I called Matt Maavich with Rock River Ford to schedule it. Matt scheduled the time without any problems and was polite and courteous...

“ ” I can honestly say this is the friendliest and professional place I have done business. I couldn’t have been more pleased. Thank you Anderson for your great service..

“ ” Excellent service. Provided loaner which was convenient.

“ ” I had the best most through experience with Ford I've ever had. Mitch was great at locating what I wanted and arranging everything for me. Jamal went over EVERY single button and detail on the truck. Uploaded all the computer items that I have no clue about. I've had Fords for 50yrs and never had...

“ ” Paul was so helpful and never made us feel pressured. He, Gregg and the entire team are incredible. We love our new expedition!

“ ” Jamel was very nice and respectful

“ ” Great place to go get a vehicle of your choice Jamel was kind polite and respectful awesome guy

“ ” Nick was awesome to work with! So easy and super fun!!!

“ ” Nick was absolutely fantastic! He was knowledgeable and friendly. Out of all the times we had purchased a vehicle from a dealership, this was the best experience we have ever had. Nick provided the best customer service! Thank you Nick!

“ ” Nick was awesome! He didn't try to pressure us into something we didn't want. He took time to listen to us. He exceeded our expectations. He is, by far, the best salesman we had the pleasure of dealing with. We have recommended Nick to our family members as well to all of our friends. He had a...

“ ” Brought my truck in for oil change and was very pleased. Friendly and professional service from the advisor, mechanic, and cashier. I had been going to a different Ford dealer in a town east of here and they never gave me a form showing where they checked brakes, pad remaining etc (same thing with...

“ ” Awesome dealership to purchase a vehicle from! I was getting the run around from my local dealers and found this dealership because they had the exact truck I wanted. Paul Lepien was everything you could ask for from a salesman and the reason I made the trip from Las Vegas to make the purchase....

“ ” We were leaving on vacation for the summer. I was having problems with an intermittent code. They figured out the problem ordered part overnight installed it and we were able to leave on time. Great service department and great mechanics.

“ ” Time for a trade-in see a guy named Joe with 30 years experience and was able to get me the deal wanted on a 2026 Ford Maverick XLT spec the way I wanted. I got top dollar for my trade-in and the people are very friendly and helpful through the whole process.

“ ” Nick was awesome, got me in and out super fast, and I got the car I wanted.

“ ” Great customer Service. Jamal amazing during the process. Thank you again. 4th car purchased

“ ” I took my 2018 raptor here for service and they did a fantastic job! It was in for warranty related claims so naturally there was a longer wait time than I would have preferred. I spoke to Marc the service manager about my concerns and he was so very nice and accommodative and helped me with my...

“ ” We had an awesome experience overall with both this dealership as well as with Nick Swanson! We would be happy to come back if needed!

“ ” Service is great and service people are very helpfuland nice

“ ” The mobile technician sent out Jim Johnson was awesome! He came to our home and replaced back-up camera that had given us problems and was on recall. We could not of asked for better service! He is so friendly and caring about his customers! Don’t hesitate to use their mobile service! It’s top...

“ ” Paul AWESOME time.

“ ” Would recommend

“ ” (Translated by Google) I recommend this dealer; they have great service. For Spanish speakers, ask for Oscar. He went out of his way to help me buy a 2026 Ford Transit. (Original) Les recomindo este diler un buen servicio para los que hablan español pregunten por oscar se esforzo para ayudarme a...

“ ” Very pleased with Mitsubishi service. The team is friendly and very accommodating with appointments. The work is trusted and quality. Will continue to return for service needs.

“ ” Ford has nice service center. The crew is courtesy and well trained. They have a nice car pickup service. The service center is nice to work with.

“ ” Good person help me out Oscar help me out and got me in a good vehicle I had good service today

“ ” I had a nice experience at Rock River Ford recently! Had an oil change and was alerted to a recall that was able to be completed at my house!! It worked out very well well!

“ ” I BROUGHT MY FORD F-150 IN BECAUSE OF AN INTERMITTEN VIBRATION RUMBLE SOUND UNDERNEATH FLOOR AND IN STEERING WHEEL WHILE DRIVING. I WAS TOLD THAT IT WAS A TORQUE CONVERTER SHUTTER IN THE TRANSMISSION PROBLEM AFTER ONLY 46,000 MILES. IT WOULD COST $ 2945.00 TO REPAIR AND IT MAY TAKE 0NE OR TWO...

“ ” Sold me a car with problems twice than the car is worth!!!