Meet Our Staff

“ ” Great body work. One part that was shipped was the wrong version so had to wait for the correct part. I would use this body shop again but hope i don’t ever need to.

“ ” They were able to get me in and out in about 30 minutes, the myth about about dealer service and price is so false. There is nothing better than getting my Ford truck serviced at Anderson Ford there service cannot be beat and the cost, about the same as the drive-thru oil place, except Ford has...

“ ” Hello, We have a 2017 Ford F 150 pick up truck that required service on a prior recall. Mark Armato was our service manager. We had an amazing customer experience and would recommend Andersen Rock River Ford for service. We love our truck and it has been an amazing vehicle! Thank you. Jim Horvath

“ ” Got vehicle in and done in expected time frame. I really appreciate the communication from the service reps. Lori is great!!

“ ” Awesome and Fast Service and support. People are very Humble and polite.

“ ” My wife and I bring both of our vehicles to Anderson Rock River Ford for all service. They do a great job and the service manager Mark has been with the company for many years and have always had a good rapport with him. His staff always make sure everything is done right and exactly as we ask....

“ ” Thank you to the ARRF Team for always getting my ride right even at the last minute! Always Rocking with Rock River🚙🥰

“ ” Went in just to look at vehicle I’ve been wanting for quite some time not knowing I was walking away with a new ride!!!! All thanks to my car salesman Jamel!!! Definitely went above and beyond to make sure that I was happy with my purchase!!!! Thanks Jamel!!!!

“ ” Ive only dealt with the service department and I believe everyone who has worked on my car has done excellent work. I appreciate how they always make sure there isn't any recalls that need to be addressed. Also before any work is started they give me an estimate and let me know ahead of time if...

“ ” Anderson Rock River Ford has always said yes to my time schedule and I appreciate this. People are friendly and I feel like my vehicle gets a professional eye.

“ ” Griffin was extremely helpful and supportive throughout my entire car-buying process. He was prompt, transparent, and took the time to explain everything clearly, which made the experience stress-free. He even went above and beyond by helping me on his day off. I truly appreciated his dedication...

“ ” They did a very good job. I appreciate what they did for me. Thank you !. I recommended 1000 %.

“ ” My experience was good

“ ” Rock River Ford was amazing in helping me purchase a new vehicle. Pat the GM, and Todd the sales manager set me up with Griffin my sales associate. All staff was very helpful in the process of purchasing a new vehicle. They accommodated all of my requests, answered all of my questions, and made the...

“ ” Personal, professional and efficient.

“ ” (Translated by Google) undefined (Original) Your team does a great job. I bought my Maverick Treamor in Chicago 2 years ago, because you could not find one locally. Rock River Ford has done all my oil Charges and recalls. What I appreciate I can supply my own synthetic oil and filter,and you charge...

“ ” Came in for four tires, they helped me pick the best one possible out of three options and put them on in less than 3 hours. Great service, Great customer care! Highly recommending Anderson to everyone for their car needs!

“ ” (Translated by Google) undefined (Original)

“ ” (Translated by Google) undefined (Original) Good service

“ ” (Translated by Google) undefined (Original) I just bought a 2026 Explorer. The reason I bought it was for traveling. I just took it to Kentucky and back.i could not have been more satisfied with my selection.the salesman and sales manager treated me with the upmost respect.i plan on doing all my...

“ ” (Translated by Google) undefined (Original) Very happy Will be back

“ ” Great experience. Super friendly staff who were efficient, explained everything well and made the process easy.

“ ” (Translated by Google) undefined (Original) Jamel helped me with trading in my old car and getting me into a new-to-me Ford Escape. The entire process was smooth and they worked with my financial situation. Will definitely come back if I have any future car needs. Thank you!

“ ” The Customer Service was the best!! They came and picked up my vehicle and dropped it off with no charge! They even washed my car inside and out! Couldn’t ask for any better. Will definitely recommend Rock River Ford!

“ ” The best mechanics around thank you so much

“ ” I came in to have a headlight bulb replaced This week and it took a little longer than expected because they ordered the wrong bulb and I had to wait for them to get the right bulb. I realize those things happen, but it didn’t bother me because Lori kept updating me on what was happening and...

“ ” Unfortunately I was in an accident in October 2025. The first thing I did was contact Anderson Collision! They were very easy to work with me and my insurance! When I received my car back you could not even tell anything had happened!! I definitely would recommend them to anyone looking for a place...

“ ” (Translated by Google) undefined (Original) The management explained in complete detail everything that needed to be done and why. They were professional and courteous.

“ ” Thank you for getting me in first thing and doing a great job on recall

“ ” On time, excellent communication and no pressure services.

“ ” Definitely appreciated the pick up service for the oil change works package. I have no time in my day with FT work & taking care of my dad to take my truck in for one. You guys rock!

“ ” I had some routine maintenance done, and the staff was helpful, courteous, even kind.

“ ” Always very friendly and continually by Fords because there service is so good

“ ” They did a great job!

“ ” Great service and great group to work with.

“ ” Great Service!! I have been taking my car here for many years now, and they always stand behind their work!!

“ ” Great service, and a very friendly staff. If you want the repairs done correctly take your vehicle to Anderson Ford.

“ ” Terrible experience. The initial estimate was 2 weeks to fix my car, which then got changed to 4 weeks, which then got changed to 6, then 7, now 8, and they're just now finishing up. The only time I was provided an update was when they ordered the replacement parts, 3 days after I dropped it off....

“ ” My dent was fixed however the customer service was terrible. When I brought my car for an initial assessment, I showed an area that appeared to have paint chipped and was concerned about rust; I was told the technician would look at it the day of my appointment. The day of the appointment I brought...

“ ” I had Anderson Rock River Ford look at my 2022 Mitsubishi in August of 2025 because the counsel would turned itself off and on by itself while being driven (only happened a couple times since being purchased in 2021). Now before they looked at it I was able to start my car with my phone and when...

“ ” If I could give 0 stars I would. Worst car dealership I have ever dealt with. Save your time and money and go ANYWHERE else but here.