2018 Ford Escape Leasing near Cherry Valley, IL

“ I had an outstanding experience with the mobile repair service! The team came directly to me and handled everything efficiently and professionally. They replaced my battery, completed recall work, addressed my tires, and even took the time to let me know my brakes will likely need replacing in about a year. They were friendly, knowledgeable, and clearly took pride in their work. The entire process was quick and seamless, and they truly went above and beyond. It’s rare to find service this convenient and thorough. I highly recommend them to anyone looking for reliable, high-quality vehicle service. ”

“ Alex did a great job! ”

“ Love the service they provide, very cordial and friendly. Highly recommend. ”

“ I have only been seen in the service department. They treated me very well. I had to have extra stuff done and they got it all done so I would have away home from work since I don’t live in Rockford. I also used the mobile pick up and they were also very nice and on time and I was notified at pick up and drop off. They service department let me know what they found extra in a timely manner. ”

“ Service team - Thanks for taking care of my Fusion & working with me under “unique” conditions. A++ ”

“ Very efficient & simple. Accurate wait time & did a great job. Definitely recommend coming here! ”

“ Jamel handled everything amazingly and got me a good deal on a 92 cadillac deville and even helped my friend with a car all in all amazing service, ten out of ten ”

“ I have always received excellent and expedient service at Anderson Ford. I have been able to count on thorough attention to detail, and a remedy to any mechanical problem. Competitive pricing. ”

“ Made appointment online very convenient with date and time desired along with what services I required. Service department was attentive and informed appreciate the friendly service! ”

“ Jamel is amazing!! ”

“ Very good ”

“ Great body work. One part that was shipped was the wrong version so had to wait for the correct part. I would use this body shop again but hope i don’t ever need to. ”

“ They were able to get me in and out in about 30 minutes, the myth about about dealer service and price is so false. There is nothing better than getting my Ford truck serviced at Anderson Ford there service cannot be beat and the cost, about the same as the drive-thru oil place, except Ford has real Ford techs. ”

“ Hello, We have a 2017 Ford F 150 pick up truck that required service on a prior recall. Mark Armato was our service manager. We had an amazing customer experience and would recommend Andersen Rock River Ford for service. We love our truck and it has been an amazing vehicle! Thank you. Jim Horvath ”

“ Got vehicle in and done in expected time frame. I really appreciate the communication from the service reps. Lori is great!! ”

“ Awesome and Fast Service and support. People are very Humble and polite. ”

“ My wife and I bring both of our vehicles to Anderson Rock River Ford for all service. They do a great job and the service manager Mark has been with the company for many years and have always had a good rapport with him. His staff always make sure everything is done right and exactly as we ask. Thank you Rock River Ford ”

“ Thank you to the ARRF Team for always getting my ride right even at the last minute! Always Rocking with Rock River🚙🥰 ”

“ Went in just to look at vehicle I’ve been wanting for quite some time not knowing I was walking away with a new ride!!!! All thanks to my car salesman Jamel!!! Definitely went above and beyond to make sure that I was happy with my purchase!!!! Thanks Jamel!!!! ”

“ Ive only dealt with the service department and I believe everyone who has worked on my car has done excellent work. I appreciate how they always make sure there isn't any recalls that need to be addressed. Also before any work is started they give me an estimate and let me know ahead of time if something else was needed. Even the ladies in the office are wonderful, keeping hot coffee made as soon as the pots are emptied. I love coffee and waiting for my car its always a good time to relax ,watch TV and enjoy some coffee! Thank you again , for the great experience recently!! ”

“ Anderson Rock River Ford has always said yes to my time schedule and I appreciate this. People are friendly and I feel like my vehicle gets a professional eye. ”

“ Griffin was extremely helpful and supportive throughout my entire car-buying process. He was prompt, transparent, and took the time to explain everything clearly, which made the experience stress-free. He even went above and beyond by helping me on his day off. I truly appreciated his dedication and professionalism and would highly recommend working with him if you’re looking for a great car-buying experience. ”

“ They did a very good job. I appreciate what they did for me. Thank you !. I recommended 1000 %. ”

“ My experience was good ”

“ Rock River Ford was amazing in helping me purchase a new vehicle. Pat the GM, and Todd the sales manager set me up with Griffin my sales associate. All staff was very helpful in the process of purchasing a new vehicle. They accommodated all of my requests, answered all of my questions, and made the process simple. I could not be happier with their service, or my new vehicle. ”

“ Personal, professional and efficient. ”

“ (Translated by Google) undefined (Original) Your team does a great job. I bought my Maverick Treamor in Chicago 2 years ago, because you could not find one locally. Rock River Ford has done all my oil Charges and recalls. What I appreciate I can supply my own synthetic oil and filter,and you charge me a resonable price for the services. ”

“ Came in for four tires, they helped me pick the best one possible out of three options and put them on in less than 3 hours. Great service, Great customer care! Highly recommending Anderson to everyone for their car needs! ”

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“ (Translated by Google) undefined (Original) Good service ”

“ (Translated by Google) undefined (Original) I just bought a 2026 Explorer. The reason I bought it was for traveling. I just took it to Kentucky and back.i could not have been more satisfied with my selection.the salesman and sales manager treated me with the upmost respect.i plan on doing all my service work with them. ”

“ (Translated by Google) undefined (Original) Very happy Will be back ”

“ They are nice and efficient . The faculty is very clean They have a large waiting area with free coffee, tv and restrooms. Only negative is when i get the works package they dont wash my car as all other ford dealerships i have used do . ”

“ Very bad service got charged for diagnostic and the check engine light came back on they just want your money and now they want more money but they probably won’t find the issue with my car STAY AWAY FROM THEM ”

“ Terrible experience. The initial estimate was 2 weeks to fix my car, which then got changed to 4 weeks, which then got changed to 6, then 7, now 8, and they're just now finishing up. The only time I was provided an update was when they ordered the replacement parts, 3 days after I dropped it off. Every other update over a 2 month span was prompted by me calling or showing up to the shop to find out what was taking so long. The claims adjuster working with my vehicle was unavailable almost every time I called or stopped in. The only times she even returned my messages within the same day was when I got my insurance involved. The shop didn't have a single loaner vehicle available for me to use. So l've also been forced to pay for Ubers to get myself anywhere in this winter weather, which in and of itself is ridiculous. Safe to say, I will never again use this shop for their services. ”

“ My dent was fixed however the customer service was terrible. When I brought my car for an initial assessment, I showed an area that appeared to have paint chipped and was concerned about rust; I was told the technician would look at it the day of my appointment. The day of the appointment I brought it up again and was told it would be taken care of. When the lady called to say my car was done, I asked what the technician said in regard of the chip-she had no answer and said we’d talk about it when I picked up my car. When I got there I asked about it yet again and she said now the technician was on lunch and not there. I explained my frustration about asking her multiple times for the chip to be assessed and it never was. She then told me the technician would call me after lunch and he never did. It’s almost been a month and I’m still waiting on that call. I don’t believe she ever spoke to the technician about it and I’m not sure why as it was her job to convey my concern. ”

“ I had Anderson Rock River Ford look at my 2022 Mitsubishi in August of 2025 because the counsel would turned itself off and on by itself while being driven (only happened a couple times since being purchased in 2021). Now before they looked at it I was able to start my car with my phone and when they returned it in August they said they found nothing wrong. Now when they returned it in August when I started up i got a message that the Data Sharing could not connect (something like that). I at that time didn't know what that message was because I never seen it before but come November when it got cold I tried to auto start my car from my phone and kept getting the same message. So I called Mitsubishi company and they sent me instructions on how to fix it but it didn't work. They then said I would have to have a dealership look at it and that's when I had Anderson look at it and told them it worked in August when they had it so I just need you to do whatever you did so the Data Share will come back on. I get a call telling me that I needed a new counsel and the price will be thousands of dollars. I don't understand if you tell me there was no problem with the counsel in August and now I need to get a new counsel, what happened between August and November that I now need a new one and I need to pay for it. The problem came after they looked at it in August so the problem had to come from after they had it. So now that it is -35 degrees my husband goes outside and starts the car. ”