Pat Cahill and the sales, service, and management team have been amazing to work with. We had issues with the fit fit of the rear deck lid. Pat led the way to make sure everything on the car was "just right" and that we were satisfied.

Pat,
Thank you for making my car buying experience so much less stressful that I ever thought it could be. I mean, it is a big decision to spend this kind of money.
Your knowledge of our company x-plan with Ford, your recent sale to a co-worker of mine and your friendly and professional manner all factors into my decision to buy. Anderson Ford is lucky to have you.
Just wanted to say thank you for being so nice.

Pat Cahill was very impressive and knowledgeable concerning the product. She was not overly aggressive during the purchasing process and allowed us to make our own decisions concerning what we wanted. She went out of her way to make this a pleasant experience.

Dear Don:

This is a written thank you for your over the top service that you provided me with my 2013 Ford Escape.

I was quite displeased with Ford causing my vehicle to be down for a week because of a flat tire and no parts available. I selected a Ford because of the quality product but also because Ford dealers are available in most every town of moderate size. I certainly expected to be able to get a tire and be on my way. When I had to drive 120 miles on my space saver spare with no other protection against another tire issue, I was not pleased.

You and your staff diffused my issue by being honest, fair and keeping me informed as to the progress. When you took a spare out of another vehicle I was impressed. I fully expected to pay for the tire and the service but when you covered my expenses you cemented an already positive relationship that I have with you dealership.

Thank you for your beyond the normal care and service. Lindsey was great with her effort on my behalf.

With deepest respect and thanks,

Dear Rick,
I must tell you that your service department went over the top in caring for my issue that was a Ford failure to have parts available. I was treated with kindness and professionalism by Lindsey and kept abreast of progress.
Then to my surprise (completely not expected) your service manager took the space saver spare tire out of another car because Ford did not show a part number for that. Then as I was standing in line to pay the bill ( which was fair for the service I received) he took the bill and covered it for me.
I must tell you that is service over the top and cemented our already great relationship.
I thank you and your staff for service I never have gotten before. As
you know, I purchase a car often and help friends with their selection.
What you have done is what makes dealerships great

Thank you for your extremely great service.

Dear Chris,
Thank you for assisting me in the purchase of my first new car. Your ability to present choices and information was fantastic. It was a very relaxed experience and I felt well taken care of.
Thank you SO much

Salesperson was very helpful and service was exceptional also. Also, Ricky Stout went out of his way to make the experience enjoyable. The finance person knew his job was excellent.

Josh:
Becky and I want to thank you for the fantastic service that you provided to us during our recent purchase of a Ford Mustang! You took the time to thoroughly explain all aspects of the financing of this automobile. We, also, appreciated your spending so much time on-line in order to get us the best interest rate.
The whole experience starting with Paul and continuing with you and Greg was very "low pressure" oriented - which Becky and I appreciate!
Also, I want to thank you and Greg for "throwing in" so many extras! in fact, tomorrow, I am dropping the Mustang off at Rock River to have the paint coating and under-body coating done. It goes without saying that the additional warranty was a huge benefit!
Thank you for your professionalism and your efforts on our behalf! You and your colleagues have won our return business!
Sincerely

As soon as I parked my car, my salesman came out. Even though it was a cold-windy day. He explained everything about the Ford Edge and was very professional as well as a very nice man.

Don:
Thank you and your team, particularly Brian Hazelhorst and Lindsey Ely for taking great care of a family friend Sara Kreuz. I think what was most heartening for me was that Brian worked through his lunch and your team was on it before anyone from Ford called. It just tells me that you run a great operation. Please thank Brian and Lindsey for me and thanks for all ytou do to represent Ford Motor Company! We are proud of you!

Bernie is a great guy!! If I need a vehicle in the future I am going to him. The best advertising you never paid for was not taking the bail out. I will be a life long Ford customer. Thanks for being true Patriots!

Three months ago I purchased a Ford Fiesta. Two weeks ago I had it serviced. Because of the professional attitude expressed by Tina Sparks, I will replace my Dodge Caravan with another Ford in the near future. It was a pleasure to deal with such a caring individual.

My salesman Bernie Krowczyk was the best. We looked at cars in the lot and went through the options available for the 2013 explorer. Then, he found one in the area that had all the options we wanted. He repeatedly asked if we were satisfied and was great to work with.

Bernie and Ricky made our purchase experience very enjoyable. Rock River Ford also had an excellent selection of vehicles.

I have purchased 7 Vehicles in my lifetime. This was by far my best experience. Tony (my salesman) knows his stuff, didn't waste my time, and delivered on every point we discussed. THANK YOU! For a great experience.

I purchased a KIA Soul on May 31st. My sales partner was Nick Bendicky. I call him my partner because, as you know, he was there to support the fact that I did not know anything about KIA. And partnerships form because of the knowledge each brings to the other. This was important because I had never bought a new car before. I needed his help and he delivered.
My husband, John, and I cane to Rock River KIA at 8:30 PM and believe it or not, we didn't leave until almost 10:30 PM. Nick and Mr. Foley bent over backwards to make my experience positive. They treated me as if I were their mother, the same kindness, the same courtesy, the same gentleness.
There are things that are extremely important to me, such as being treated as an equal. I never sensed sexism in either of these two gentlemen. When asking questions, they looked directly at me, not at my husband, who many salesman think hold the purse strings. They treated me as one who makes her own decisions and I was pleased, surprised and delighted with them.
I not only walked away with a new KIA, I walked away feeling good about myself regarding a successful purchase, as well as confident that KIA will be there for me in the future, take care of my needs, and the realization that this sales experience was indeed a partnership for the life of my car.
I look forward to working with your staff as I have future needs. A big thank you to Nick and Mr. Foley!

Pat was a very good salesperson! Great Job! I waited since 1992 for this!!

Thank you all for a pleasant experience with the purchase of my new Escape. I especially appreciate the honest and friendly handling from Rick Stout and Pat Cahill. Rick is a man of his word and Pat spent many hours being sure I was advised of the status of my vehicle. She also spent time being sure my ford sync was done correctly. I look forward to another great experience with you all.

Regards,

I am emailing you today to tell you how wonderful your salesman, Joseph DeRiggi is! I purchased my vehicle (Ford Focus) in 2007 from him and this spring I had an issue with a broken antenna. I called him to ask a few questions and before I knew it he was able to help me with my problem.
When I came down to have my vehicle fixed in the service department, Joseph was extremely helpful. He ensured my kids and I were cared for, answered questions I have on other vehicles, and really made us feel at home. Even if I wanted to buy a different make of vehicle I would only buy what Joseph sells. I am sure you know what a dedicated person he is and how he goes above and beyond on a daily basis, but I wanted to email you to tell you that I think he is wonderful and the best salesman I've worked with.
I am sure all of his customers feel this way and I truly hope they share this with you! In an era where people typically voice complaints, I wanted to send a positive letter so that you and Joseph can know how much people appreciate the dedication and kindness that he shows.
Thank you for employing such a kind person that is dedicated to ensuring people have a pleasant car buying experience and knowing that it goes beyond that! Calling almost 5 years later for help and receiving a quick response was amazing and warmed my heart!
I can't say enough how grateful I am to have had a very pleasant experience this spring and look forward to doing business with Joseph and Rock River Ford in the near future. Thank you for your time.

Dear Mr. Beale
I purchased a KIA Soul on May 31st. My sales partner was Nick Dembicky. I call him my partner because, as you know, hye was there to support the fact that I did not know anything about KIA. And partnerships for because of the knowledge each brings to the other. This was important because I had never bought a new car before. I need his help and he delivered.
My husband, John, and I came to Rock River KIA at 8:30 PM and believe it or not, we didn't leave until almost 10:30 PM. Nick and Mr. Foley bent over backwards to make my experience positive. They treated me as if I were their mother, the same kindness, the same courtesy, the same gentleness.
There are things that are extremely important to me, such as being treated as an equal. I never sensed sexism in either of these two gentleman. When asking questions, they looked directly at me, not at my husband, who man salesman think hold the purse strings. They treated me as one who makes her own decisions and I was pleased, surprised and delighted with them.
I not only walked away with a new KIA, I walked away feeling good about myself regarding a successful purchase, as well as confident that KIA will be there for me in the future, take care of my needs, and the realization that this sales experience was indeed a partnership for the life of my car.
I look forward to working with your staff as I have future needs. A big thank you to Nick and Mr. Foley!

Dear Mr. Stout,
I recently purchased a 2010 For Fusion, trading in my 2008 Ford Focus. We always do our business with Joe De Riggi. Joe is a very caring and helpful person and Ford is so lucky to have him as a salesman. Joe goes up and beyond to take care of his customers. We have purchased at least four cars from you in the last 10 years. We always see Joe. He is always there for what ever we need or questions we have far after we have purchased our cars and takes care of things immediately. In my opinion he is your top salesman.
I would also like to say a few things about your excellent service department. I was there on June 19th to pick up car mats that were ordered for me. I wanted a pin stripe added to my car and was told there at 10:30, the young man I was waiting for was going to be late, as your service department contacted him and they were told he would be there around 12:30. While I waited for about a half hour, they were nice enough to check for me as to when he would be there. A young man, Clifford, took care of me and was concerned about me waiting in the hot temperatures and offered me to go sit in the service department and said he would come and get me. When I found out the young man would not arrive until after 12:30, he suggested I go get something to eat and come back after 12:30, which I did. When I arrived back, he came out immediately and took my car and washed it so it would be clean when I had the stripe put on. While I was waiting I noticed a big scrape on my right bumper, I have no idea how this happened, and I was just sick. I showed it to Clifford and he immediately offered to paint it. While I was sitting in the garage, Joe came in and apologized that I had to leave and come back. He took me to find where my car was and by the time we got there, my car was washed and mark was painting the bumper. He also gave me some touch up paint that was left. What caring employees.
It was time to have my stripe put on, as the young man had arrived. He said since he had missed an appointment, he would put it on at no cost. I offered several times to pay him, but he refused and said because I had to come back, he would not charge me. Such a nice guy.
I have one more thing to be done to my fusion, I am having a spoiler added to my car. Joe ordered it for me and we had hoped it would come in the color of my car. Unfortunately it did not and was a little more than I wanted to pay but I always have spoilers on my cars. I would like to say how Mark Armato has always been so helpful when we come in for service and taking care of us. He does an excellent job as a service advisor. I Feel like I am really taken care of when I talk to Mark. He took me to meet Carl and he would have to paint it and add a cost to mount it. It was a little more that I wanted to spend, but I know it will add to the car. I am bringing in my car on Monday night and Carl will put it on Tuesday. I'm not sure of the cost yet, but I have to have a spoiler.
I would like to express my sincere thanks for all the attention I was given by all that helped me. Especially Joe. He is one unique person and takes excellent care of his customers. We will always see Joe when we purchase a car and whenever we are in the showroom we make sure we stop by and visit. I have also gotten a hold of him on his cell phone and can't thank him enough for all he has done for us.
We currently own three Fords and will always be a Ford family. Thanks to your wonderful service.

Dear Mr. Rick Beale
On behalf of me and my husband, we want to thank your dealership so very much for all of your help to get us into the only vehicle our hearts desired to be in. Tito was our salesman and this is the 3rd car he has sold us from there. I have to tell you we just love him to death, and his manager Jason is just awesome. I especially want to thank Tito and Jason for their help, honesty and dedication getting us in that Enclave. They were so helpful, they went above and beyond helping us and saved us a ton of money too. We will continue to tell ALL of our friends, family and customers about the wonderful experience we had for our 3rd time!
Most car salesman are so obnoxious and ONLY want your signature for a fast commission. Tito proved to be a wonderful exception to that cliche, and he has ensured that we will be coming back to your dealership for many years to come! This trip truly was a magical experience for my husband, Thank You!

Robia and Miguel Gongora
Owners at El Guaso Car Wash and Auto Detailing

Hello,

I just wanted to let you know how pleased I am with the sales experience I received last
month when purchasing a new 2012 KIA Soul.

I found my salesperson, Dan Clapper, to be professional, polite, patient, and willing to go the extra mile in trying to meet my requests for what I wanted in a new car. After looking at a 2012 Rio, I entertained the possibility of buying it even though it did not have all of the features I wanted. But I decided to think about it before making a final decision. Dan didn't put any pressure on me at all to buy then and there instead, he asked me to give him a call but before I could, he called me to say that he had just gotten in some Souls and thought one of them might meet all of my needs. After going back in that same day and test driving the vehicle, it turned out he was absolutely right and we bought the car. We have had it about 2 weeks and love it. Thank you, Dan for being sensitive to our needs and being patient with our decision making process.

I would also like to thank Greg Decman for making the financing process seamless and an absolute breeze as he worked with us to get the best financing possible. And,
Bill Palmeri for creating an atmosphere where his staff are pleasant, polite, helpful, and
not at all "pushy." Buying a car can be a stressful experience, but Dan, Bill and the staff at Rock River KIA made it a real pleasure. I would definitely recommend Dan to my friends as the man to see for a new car!

Sincerely,

C. Pettigrew
Satisfied Owner of a 2012 KIA Soul

Dear Rockford Ford Manager,
I have been meaning to write this letter a million times and am sorry it is so late. In November of 2011 we were on our way to Chicago when the transmission when out on our car. We were on the interstate and were fortunate enough to get on an off ramp. My daughter had a smart phone which was able to locate a Ford dealership in Rockford. We called for assistance but (the) service department was closed as it was a Saturday. We were assisted by Nick Stivers, who helped us find a towing service. We were then towed to the dealership. Nick further helped us get a rental car, we tried all we could find on the web. He was awesome, kind and very helpful. We were on our way to a Chicago Bears Game. He called the airport and got Enterprise to come get us and we were once again on our way. We chose to have the transmission fixed and would pick (it) up on (our) return trip. When we returned (the) car was not quite ready but once again your dealership stepped up to the plate. They picked us up at the airport where we returned the rental, gave us a ride to the motel, which Tina in the service department helped us find, and picked us up the next day when the car was done. They also came in early and stayed late to get the car done faster. I cannot tell you what a wonderful experience this was for us and I only wish I would have done this sooner. I had gall bladder surgery and other things kept me off track. I would like to commend all of your staff from Tina and Nick and the guys who worked on the car, to the shuttle car driver. There were also other staff who talked with us and kept us upbeat as it was a stressful situation. We are from North Dakota and I have told many people about our wonderful experience with the people of Rockford Ford and your community. I wish I could remember names and last names so that I could thank them all. If attitude reflects leadership you are doing a great job because your staff were great, Thanks. My husband, daughter and I thank all of you and God bless you all.

Bernie is one of the BEST sales people I have met. He stands behind his word, and makes every effort to do the best he can all around. And with no pressure. Explains things very well. I recommend people to talk to him when talking about a vehicle purchase, or trade. PS: I understand this doesn't include the service department, however, I feel that Lindsey does an excellent job also. Very friendly, and keeps things on schedule. I also want to recommend Brian, the Tech there, that is very good at his job. Listens to problems, and takes care of them, and me when I come in to ask a question, or have a concern. I was a mechanic, or technician as it's called now, for 35+ years, and feel very comfortable about my wife or son bringing their cars in for service by themselves. They also have purchased new vehicles. Hers is a 2011 Focus, son's is a 2011 Fusion Sport. Thank you very much for just an all around experience. Lets not forget Rick either. Good team you have there. You can tell we are pleased, because all 3 of us have bought new cars, from Ford... Thank you!

First and formost, I want this letter to be read by Mr. Rick Beale and by Mr. Ricky Stout. My name is Angie DeFilippo. I live in Crystal Lake. A good hour away from Rock River Ford. I have plenty of Ford dealerships in my area to chose from. My fiance, Ron McClendon, whom by the way, used to work for you, insisted that i purchase my new car at rock river ford. I insisted to the contrary. Well, I finally gave in yesterday April 5, 2012. And to my wonderful surprise i am so glad that i did. First of all I want you to know what a welcoming, friendly, helpful, knowledgeable, staff you have. Bernie Krowczyk, was determind to meet every single need that i had without compromising anything. He knew that i was nervouse and scared and skeptical and he treated me as if i were his own daughter. He patiently explained everything in detail. He did not pressure me towards anything or try to talk me into anything that i did not want. He made sure that i was completely satisfied from the minute i walked in to yur building to the minute i drove off your lot, with my brand new car. I also want to thank Jim Hood and Don Murray, who introduced themselves to me so that i would be uncomfortable when i need to have my car serviced, and so i would know who to contact. And i would not feel intimidated either. I also want to thank Greg Deckman who performed some magic for me as well. He bent over backwards to get the right apr for me. Also explaining everything and making sure i understood every piece of paper that i was signing. Mr. Beale and Mr. Stout. Thank You from the bottom of my heart for having an outstanding staff. I would not take my new Focus to anybody but your team to be serviced. I would gladly go out of my way to come to you just like your staff went out of their way for me, yesterday. They deserve a standing round of applause. I can not thank them enough. I will be a customer for life. I am a retail manager myself. I try to teach my staff that customer sertvice is the number one thing in this failing economic climate. When i am training my staff or coaching them how how to be better and do better...I promise you that i will be using my experience at Rock river Ford as an example and a great learning tool. Thank you again.

Dear Board of Directors:
I have never in my lifetime sent a letter to a CEO/Board of Directors about the customer service that I have received when I bought something. But Don Smith at Rock River Block, Rockford IL did an outstanding job when we bought our Ford Escape. He made the purchase a seamless process. We asked a lot of questions about the Ford Company and he could answer all of our questions without hesitation. He also has a wealth of knowledge about the car industry. You should give Don an award and money for providing us with the Excellent/Outstanding customer service a company can give. He made us believe in Ford. He sealed the deal for us to buy Ford.
My Husband and I typically bought new Nissan vehicles. I have never owned a Ford in my life. But with all the economic issues facing all of us we decided to drive all the major cars that are made in the U.S. I suspect some of your parts that go into Ford are probably made out of the country. You should change that! We should move jobs back to the U.S.
Again, the real reason i am writing this letter to you is because of Don Smith's Outstanding Customer Service that he provided the day we went shopping for a car. He is a true ambassador for the Ford Company and should be rewarded.
Thank you
Jim & Tamey Trier

Dear Don Murray,
On January 13, 2012 I brought my Ford Taurus into your Service Center to have the rear truck struts replaced on my car and have a low tire looked at. You have a great Service Center Team.
Lindsay Ely waited on me. She was friendly, efficient, and helpful with all of my questions. She personally took me over to the waiting area and made sure I was comfortable before she left. Lindsay took the extra time to call and find out that the struts for my car were under warranty ($50.00 Deductible)without being asked to do so.
She paid attention to the small details too. Since the value stem on the tire had to be cut off and replaced, she had all four of the stem screw-on caps replaced too.
Gary in your Service Center needs to be commended also. He called a few weeks after my service visit to make sure I got credit for the Struts (I had prepaid for the parts before my appointment) I looked at my bill and sure enough, I never got reimbursed for them. Thanks to Gary's attention to the details, I will get credited for $66.57. I thought this was so very nice and kind to let me know about this.
It is good, hard working employees that really make a great team. So tell Lindsay and Gary to keep up their superb work.
As a customer, I appreciate and value good customer service.
Sincerely,
Virginia Downer

Most pleased car/truck purchase we have ever experienced. Bernie is the best.

My sales rep was outstanding, along with the Rock River Ford Crew! Great people.

Our sales lady, Pat Cahill, worked very hard for us through her manager to provide us with an auto to fulfill our requirements. Thanks, Pat!

Bernie, at Rock River Ford, is a wonderful salesman. He always remembers Mike and me when we walk through the door. Bernie is so very helpful, but we never feel pressured to buy....sometimes we are just looking at what is new. Our financing was done very quickly. The gentleman was very thorough, took care of every thing in a friendly, business like manner.

Just when you think you can't get a great deal... Rock River blows me away! Bernie is a god of all sales people... this is why I come back every time I buy a new vehicle. Keep up the good work guys!

Bernie was a great salesman and made me feel comfortable going alone to shop for vehicles where as at other dealerships it was a very intimidating process

Tony and Rick deserve all my praise and more. They're outstanding service, sales and financing representatives. It was because of those two that I bought a Ford.

The group at Anderson Ford did everything that was asked of them and more. I told them what our company was looking for and they delivered!! Our sales man, Bernie Krowczyk, did an excellent job!!

Bernie was very helpful and made the entire buying experience smooth and enjoyable. Would highly recommend!

Your sales and service teams are the best! This experience is how buying a new auto should be! Bernie was great!! He sets the example for your sales team success. The service team was very polite and flexible!! Thanks!!

I like the new Kia advertising slogan…”The Power to Surprise”. I think this phrase is also fitting for one of your employee’s – Jody Petrie. Let me tell you what happened.
I have been in the market for a new car for the past few months. I had essentially convinced myself that I was going to get a new Kia Optima. I only wanted a White SX. I got pretty serious about it over the last 3 weeks – and began to search the dealer inventory of Kia dealers throughout Chicago. As you already know - the Optima is a very popular car and the SX is hard to find. I had sent queries to a variety of dealers, trying to see if anyone had a White SX in stock. The follow up and responsiveness of the dealers I contacted was horrible. Most of the messages I received were standard “form” letters and canned responses – very generic and bland. Some I have still not heard from at all!

Last week I was on a business trip and visited about 2 different cities. I flew in to San Fransico last Wednesday night after I reached the hotel I turned my attention to my White SX. I went to the cars.com site and tried to locate the White SX. This time I expanded the search to 100 miles. Much to my delight – a White SX just like I wanted showed up at your dealership. I quickly found your web site, looked at your inventory and it confirmed what I was looking for. I filled out your web form to get more information and pricing – and then hit “send”. I was expecting MAYBE a canned auto responsive – or a follow up by Saturday. That didn’t occur. I had already shut my computer down when my cell phone “buzzed” that I had a new e-mail. I received a personal, friendly, and helpful note from none other than Jody. I would not believe it. She answered my e-mail at 2 AM in the morning!! This was MY example of the “Power to Surprise”. It was a great surprise – and exactly one week later – I drove off your lot with my brand new 2011 Kia Optima SX – Snow White Pearl!!!
Jody did an incredible job – answering all of my lame questions. She even sent me photos of the wheels! (my wife thinks I am crazy of course, but the wheels DID matter to me). Jody responded to each of my questions and guided me through the entire process. No question was too stupid and no request was unreasonable. She did a GREAT job! She followed up with me every step of the way.
On Wednesday, I got to your dealership around 4:30. Jody had already left for the day… BUT CAME BACK TO MEET ME! What? From a car dealer? On her own time? Again – The Power to Surprise!
I hope you realize what a special employee you have in Jody Petrie. She reflects your dealership so well and is so professional. I hope there is some way to recognize her for her performance and customer service. She has been one of the best I have ever dealt with.
Please pass along my sincere thanks to Jody for everything she did!
Have a great weekend – I know I will as I cruise around Chicago in my new car!!

My wife found the Soul on TV and "out and about". We went to look, found exactly the color and features she wanted, and Jim helped us get the deal we needed. Unexpectedly, we left there with a new car that evening and excited about the car while feeling great about the price. Financing even helped us get with the lender we preferred and the terms we not only needed, but desired. A couple months later, my interest in a new SUV took us from 4 makes and models, to 2, and then to one. Interestingly enough, Rock River Block had 3 of the 4 to start with (1 Kia and 2 Ford). Our final decision on the best SUV came down to the 2011 Sorento SX V6. The decision in-hand, we then had to get the price were were looking for. Mike was very supportive as well as not too invasive. He did not push nor did we feel the need to pull away. Between Mike and the sales manager Bill, we reached the price and deal in a matter of minutes - - and they respected every bit of homework and research we brought to the table. The last item on the SUV-purchase task list was ahead with our trade-in. Again, in a matter of only minutes, they offered what I needed to hear - - and we are now a 2-Kia family. My wife LOVES her "Alien" Soul, and I enjoy my Sorento more and more every time I drive it. Our daughter now wants a new car, too. NOOOOOOOT. However, purchase #1 brought us back to them for just the possibility of purchase #2. Their work was so appreaciated by us that we would not hesitate to go again and/or recommend them to anyone. Bill has also even turned us on to a couple of GREAT restaurants in the area. (Thanks Bill! Hope to see you there.) I am very pleased with Rock River Kia. Their terrific one-on-one work with us, at out convenience, is further enhanced by Stephanie's communications - - which overall, makes up a GREAT team.

Just bought a new KIA Optima from Rock River Block. I have been looking throughout Chicago for the exact vehicle I wanted and the price I was willing to pay. Although Rockford is 90 minutes from my house, it was well worth the drive. I dealt mainly with Jody Petrie through e-mail and the phone. She was AWESOME to work with. I was on the west coast when I sent my initial inquiry via their web site. It was midnight where I was (2AM in Chicago). Jodie picked up my message and sent me an answer 30 minutes after I submitted my information. She was quick to respond and answered every dumb question I had. She even e-mailed me pictures of the wheels!

We reached a deal over e-mail and I made the drive. Everything I was promised was true and my deal was done in 30 minutes. They were great to work with. I would highly recommend the dealership - and make sure you contact Jody! I will definitely work with them again for my next Kia purchase.

The car is fantastic as well. I bought the Optima SX. I have owned Honda, Acura, Toyota and Nissan. The value in this car is hard to beat and the feature list is unreal. The Japanese manufactures have their work cut out for them - Kia and Hyundai are on a roll - now I know why!

This is the very FIRST brand new car, I have owned in 20 years. They were all SUV vehicles. I am very impressed with the car I finally chose. The salesman Bernie, was such a very big help. He not only helped me, but he explained in great detail about the options, on all the vehicles we asked about and put no pressure on us about any certain one of them. He readily just waited for me to pick one for us to test drive. After the first test drive we picked another one to try. He explained each time the features and benefits to see if they would fit my vehicle needs. At the same time he answered every question I had. I will definitely buy a Ford again. This is also the first time I have owned a Ford. My husband has been a a Ford guy for years. If I had known your products were this good I would have owned a Ford sooner. PS- My husband did tell me, but you now women. Thank you very much !!!

Bernie is a great guy and definitely goes above and beyond....

Bernie Krowczyk is the best sales consultant ever! He goes to great lengths to insure that his his customers are completely satisfied with their vehicle purchase. Sincerely Jack and Raye Stone

Dear Mr. Anderson
It was 3 moths ago that my wife bought a Mustang from your Rock River Ford store. After a rough start she bought a car from Alan Barker and the staff at the store and was treated very well and is very happy with the car. Thank you for your attentive staff.

Now three months later, I was in need of a car and returned to Alan Barker with a list of my needs and a budget. Alan, once again stepped up and demonstrated the kids on attention and professionalism I'm sure you expect from your staff.

Alan listened to what I needed and paid attention to my budget. We drove to several of your lots and he made suggestions as to what felt would be the best value for my budget. He showed me a 2007 Hyundai and explained all of the equipment, mileage expectations and warranty info etc.

Working with Rick Beale were able to come to a price that fit my needs. Both Alan and Rick stayed involved with the transaction as did Jim Miller.

I bought the car and was very happy. After I had the car a couple of days I noticed a couple of minor things and called Alan who asked me to bring the vehicle in and said he would take care of my concerns. We made an appointment for the next week and I took the vehicle into your detail shop and all was handled to my satisfaction.

As in my wife's case, I was treated courteously and professionally. I would gladly do business with the Anderson Auto Group again and recommend both Alan and the rest of the staff to my friends and family.

We had a wonderful experience purchasing our new Escape. Bernie our salesrep was very friendly and had a great amount of experience and knew about the vehicle we purchased like it was his own. We would definitely purchase a vehicle from Anderson Ford again and if Bernie is still there we will want him to be our salesrep. We owned four Nissan's in the past. In 2008 my dad passed away and gave us his 1999 Contour, he could get out of it a lot better than the Nissan so we sold the Nissan and kept the Ford after that. My Dad would be proud that we are now Ford people. 11-16-2010

I recommend this dealer: Yes

My Review of Anderson's Rock River Ford:
We were very comfortable with our salesman, Joseph. There was never any high pressure sales pitches. Joseph was very professional and knowledgeable. We had decided to buy a Ford because they were the only company not to take a buy out and we have always prefered Ford products anyway. The entire atmosphere of the dealership was friendly and comfortable. We have already recommended this dealership to our friends.

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Anderson's Rock River Ford:
DENIECE SENTER IS A VERY PLEASANT SALES PERSON. I WANT TO THANK HER FOR TAKING UP HER TIME FOR INTRODUCING ME TO AN AUTOMOBILE THAT IS AFFORDABLE TO ME. SHE WORKED HARD IN SATISFYING ME AND MY HUSBAND. WE ARE PLEASED WITH THE AUTOMOBILE. THANK YOU!!!

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Anderson's Rock River Ford:
After a very shakey start with another dealership my wife wanted to give up on buying. I went in and met Alan. He was professional, courteous, sincere and seemed to honestly care and felt badly about how my wife had been treated at the other dealer.

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Anderson's Rock River Ford:
Morris was great! He showed me different models and was patient with me while I compared notes and prices. Rock River was the best value I found and I didn't have to go far to find it! After the sales process was complete Cesar, the finance guy, got me a really good rate at a local bank and completed my experience with a great finish. Thank you to everyone at Rock River for the effort and professionalism

recommend this dealer: Yes

My Review of Anderson's Rock River Ford:
I went into the dealership just to drive a Ford Edge to see if it was something I wanted to pursue. From the moment I walked in, everyone was very friendly and professional, but never pushy. They had the vehicle I wanted in stock, let me drive it, and I fell in love. Three days later, they had given me the price I wanted, gotten financing done, explained every detail about the car, and I was driving home. The experience could not have gone any easier

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Anderson's Rock River Ford:
I was in the market for a new car due to transfering to a different company-I was going to go with a nisson,but going to this Andersons they worked with me on everything I asked for and then some.this lso includes your financing dept.they were also great to get me the best rates! I have recommended Anderson to my friends already!Thanks again for everything!

My Review of Anderson's Rock River Ford:
scott was a no pressure sales person. he asked me what i was looking for and found a ford ranger that i wanted. i would reccomend scott and anderson ford to purchace a vehicle
we looked 3 different times to find the ranger and financing ...then ford came out with 0 percent and it was a done deal
thanx again

I bought at Rock River Ford because of our sales person and your finance guy.

I was satified overall, my sales rep was excellent, no pressure, very personable and polite. He was knowledgeable in the Ford products and what was availbale, offering me info on the rebates on different cars, etc. I would recommend him to friends and family.

My husband and I were very happy when we purchased our new vehicle. Our salesperson was Jose and we would like to thank him for his assistance. He was very helpful and extremely knowledgeable. He listened to all of our needs and found the right vehicle for us.

Was very helpful and had patience with me. Took me a while to decide.

Joseph DeRiggi is a great salesman. He doesn't pressure at all. He listens to what we are looking for and tries to help us match up with the best vehicle possible. He has always kept us informed on the progress of finding our new vehicle and follows up afterward. We will continue to shop at Rock River Ford whenever we need a vehicle. The rest of the staff we have dealt with also treated us very well making this a positive experience every time. I think this is vehicle number 6 with this dealership and Jose.

ALAN BARKER, SALES AND MARK ARMATO, SERVICE DID A GREAT JOB IN WORKING WITH ME. THEY ARE A CREDIT TO FORD/ANDERSON AND THEMSELVES. VERY PROFESSIONAL. I BOUGHT BUICK/OLDS FOR YEARS BUT NO LONGER. THANKS FORD

Friendly, knowledgeable staff, excellent price, awesome vehicle!

Our sales consultant Alan was great. We came in just to compare a ford to a dodge and gmc. Alan answered every question we had but didn't get aggressive or pushy with us-a very nice change. He took his time with us even though we said we were only looking. We are very happy with our new truck. The detailing dept. did an amazing job, it should have been featured in a magazine layout! Thank you for everything. Sharon and Bill Heintz

you guys are great. i have bought my last three cars from you. you always seem to work for me and actually care. my salesman joseph deriggi is awesome.

We were not pressured and were allowed to walk around. We had already been to two other Dealers and the experience of shopping there was not comfortable. The selection was great, the people were great and the price was Great! We did all our homework and we bought two vehicles for our family on the same day. We will stick with Anderson!?

I went into the dealership just to drive a Ford Edge to see if it was something I wanted to pursue. From the moment I walked in, everyone was very friendly and professional, but never pushy. They had the vehicle I wanted in stock, let me drive it, and I fell in love. Three days later, they had given me the price I wanted, gotten financing done, explained every detail about the car, and I was driving home. The experience could not have gone any easier.