Meet our Service Department Staff

Bill SchafmanService Writer

Steve HarveyTechnician

Steve JaskotTechnician

John LyndeTechnician

Jim DoverTechnician

Tina SparksService Advisor

Lindsay ElyService Advisor

Ray RaymorTechnician

Jason WhitworthTechnician

Quinn JohnsonDetail

Ben HeintzDetail

Ruben BarriosDetail

Michael RussoDetail

Jonathan HenschelDetail

Mark ArmatoService Advisor

Chuck MurzTechnician

Jeanne LundquistService Advisor

Dave JesbergerTechnician

Eric McbrideTechnician

John MichenerTechnician

Jennifer WichmanService Cashier

Kristen StrateWarrenty Admin

Tina RaymerService Office Manager

Sean HessService

Brok BokkerService

Cliff HortonService

Jeff ColeMaintenance


Service Department

Service Department Staff

Time for your next scheduled maintenance? Problem with your vehicle? Schedule an appointment with our service department by clicking the button below. We will confirm your appointment with you within 12 hours of receiving your request.

Schedule Service Appointment


Why Us?

  1. Our well trained service and parts staff are here to provide you with the highest levels of customer satisfaction
  2. Convenient service and parts department hours
  3. Huge stock of manufacturer and other top-quality brand parts
  4. Factory-trained and certified technicians know your car inside and out, so you can be at ease with your vehicle repairs
  5. Convenient location to your work or home
  6. Transportation arrangements available or enjoy our spacious customer lounge while waiting for your service to be completed
  7. Full line of accessories available

Get Started Now!

Request Service Appointment
Request to schedule an appointment online for your next checkup.
Ask a Tech
Let our experts diagnose your vehicle's problem!
Vehicle Recall Request
Check for important safety hazards on your vehicle.

Service Hours

Monday: 7:30 am - 6:00 pm
Tuesday: 7:30 am - 6:00 pm
Wednesday: 7:30 am - 6:00 pm
Thursday: 7:30 am - 6:00 pm
Friday: 7:30 am - 6:00 pm
Saturday: 8:00 am - 12:00 pm
Sunday: Closed

Our Location

Get Directions
Rock River Block 224 North Alpine Road Rockford, IL 61104 Get Directions


Rock River Block Ford, Kia, and Mitsubishi has a state-of-the-art service center in Rockford, Illinois with the latest tools and technologies to repair your vehicle. Our service department is staffed with highly trained auto technicians who will properly identify and repair your vehicle's problem. To schedule a Ford, Kia, or Mitsubishi car repair in the Rockford area, please complete our online service appointment form and we will get you into our facility as soon as possible. Whether you need a tune up or major repair, you can trust the quality of service you'll receive at the Rock River Block Ford, Kia, and Mitsubishi car repair center.

When you visit our Ford, Kia, and Mitsubishi service repair facility in Rockford, Illinois be sure to check out our other automotive services. We have a fully-stocked inventory of new Ford, Kia, and Mitsubishis, and used cars, with some of the area's most competitive prices. The Rock River Block Ford, Kia, and Mitsubishi finance department will get you approved for a low interest car loan in minutes. Visit us today and take care of all of your auto needs.

We are committed to fix your vehicle right the first time. When servicing a vehicle, there's no greater resource than the knowledge of the people who designed, engineered and built it. Rock River Block Ford, Kia, and Mitsubishi's factory trained technicians know how to get the most out of your vehicle's performance. We are the only ones around who have the tools built specifically for your vehicle and access to the most up-to-date technical service bulletins directly from the factory and every service we perform comes with a competitive price.

At Rock River Block Ford, Kia, and Mitsubishi we are required by the manufacturer to maintain Factory-Trained Technicians who know the product better than any quick-service operation. The factory issues bulletins to dealers concerning product updates and/or modifications that can benefit you. Our service advisors access our computer every time you come in for service to assure that all the latest modifications and engineering changes are available to you at no charge. Today vehicles are expensive and technically very sophisticated. Our Rockford Ford, Kia, and Mitsubishi staff is your best choice to maintain your vehicle.